Frequently Asked Questions
Frequently Asked Questions
1. What products does Rockin Transfers offer?
Rockin Transfers offers custom DTF transfers, ready-to-print DTF gang sheets, build-your-own gang sheets, ready-to-ship transfers and sublimation transfers. You can browse our available designs or upload your own print-ready artwork. Our transfers are suitable for apparel decorators, small businesses and anyone creating personalized garments.
2. What is your processing time?
Our standard processing time is 1–4 business days, excluding weekends and holidays. Orders are processed and shipped Monday through Friday. Processing time begins after your order and artwork have been successfully received. Please remember that processing time does not include the additional time required for USPS or UPS to deliver your package.
3. Do you offer rush processing?
Yes. If you need faster processing, add Rush My Order to your cart before checkout. Eligible rush orders placed before 1:00 PM Central Time ship the same business day. Orders placed after the cutoff ship the next business day. Rush processing speeds up production but does not guarantee a specific carrier delivery date.
4. Can I cancel, return or exchange my order?
No. Due to the custom and single-use nature of our products, all sales are final. Orders cannot be cancelled, returned or exchanged after they have been placed. Please carefully review your transfer type, artwork, dimensions, quantity and shipping address before completing your purchase.
5. What should I do if my order is incorrect or defective?
Contact us at rockindtftransfers@gmail.com within 48 hours of delivery. Include your full name, order number, a clear explanation of the issue and photos of the product and packaging. We will review the information and determine whether the item qualifies for a replacement. Requests submitted after 48 hours may not be eligible.
6. Will the printed colors exactly match my digital artwork?
Printed colors may vary slightly from digital artwork or mockups because computer and phone screens display colors differently. Printing also requires inks to be blended to create the closest possible match. The garment’s color, material and heat-press settings may affect the final appearance. These normal color variations are not considered defects.
7. Do I need a heat press to apply the transfers?
Yes. All DTF and sublimation transfers must be applied using a heat press that provides consistent temperature and pressure. Household irons and Cricut-style craft presses are not recommended. We also suggest using a laser thermometer to verify the actual temperature of your press. Rockin Transfers is not responsible for transfers damaged by incorrect application.
8. How can I contact Rockin Transfers?
Email us at rockindtftransfers@gmail.com or call 815-320-9632. Please allow up to 24 hours for an email response. Messages received on weekends or holidays may be answered on the next business day. Unless otherwise stated, all sales, promotions and ordering deadlines follow the Central Time Zone.