Shipping policy
Shipping Policy
Last updated: August 10, 2026
Thank you for ordering from Rockin Transfers. This Shipping Policy explains our processing times, rush-order service, shipping procedures and customer responsibilities.
Standard Processing Time
Our standard processing time is 1–4 business days. Business days are Monday through Friday and do not include weekends or holidays.
Processing time begins after we receive your completed order, payment and required artwork. Orders with missing, incorrect or unusable files may be delayed until the necessary information is received.
Processing time does not include carrier transit time.
Shipping Schedule
Orders are processed and shipped Monday through Friday. Orders are not normally processed or shipped on weekends or recognized holidays.
Shipping confirmation does not necessarily mean the package will immediately show movement. Carriers may require additional time to scan and update tracking information.
Ready-to-Ship Transfers
Eligible ready-to-ship transfer orders placed before 1:00 PM Central Time will ship the same business day.
Ready-to-ship orders placed after 1:00 PM, during weekends or on holidays will ship on the next available business day.
Orders containing both ready-to-ship and made-to-order products may follow the longer processing time unless otherwise stated.
Rush My Order
If you need faster production, add Rush My Order to your cart before checkout.
Eligible rush orders:
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Placed before 1:00 PM Central Time ship the same business day
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Placed after 1:00 PM Central Time ship the next business day
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Placed during weekends or holidays ship on the next available business day
Rush processing speeds up our production time only. It does not upgrade the shipping method or guarantee a specific delivery date.
The Rush My Order service must be purchased with the applicable order. Adding rush processing to a separate order may delay fulfillment while we locate and match the orders.
Shipping Carriers
Orders may be shipped through USPS or UPS, depending on the shipping option selected during checkout and service availability.
Estimated delivery times are provided by the carrier and begin after the package has been accepted. Carrier estimates are not guaranteed by Rockin Transfers.
Shipping Rates
Shipping costs are calculated during checkout based on available shipping methods, package details and destination.
Additional charges resulting from an incorrect address, refused shipment or returned package are the customer’s responsibility.
Order Tracking
When your order ships, you will receive a shipping confirmation containing tracking information at the email address provided during checkout.
Please allow time for the carrier to scan the package. Tracking information may not update immediately after the shipping label is created.
Shipping Address Responsibility
Customers are responsible for submitting a complete and accurate shipping address.
Carefully verify the following before completing checkout:
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Recipient’s full name
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Street address
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Apartment, suite or unit number
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City, state and ZIP code
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Email address and telephone number
Orders cannot be cancelled after submission, and an address change is not guaranteed once processing begins.
Rockin Transfers is not responsible for packages delayed, returned, misdelivered or lost because of an incorrect or incomplete address provided by the customer.
Carrier Delays
Weather, holidays, service disruptions and other carrier-related events may cause delivery delays. These circumstances are outside the direct control of Rockin Transfers.
Processing estimates and carrier delivery estimates are not guaranteed arrival dates. We recommend ordering early when transfers are needed for a specific event or deadline.
Lost or Missing Packages
If tracking shows that your package is still in transit but delayed, contact the shipping carrier for the latest available information.
If you believe your package has been lost, email rockindtftransfers@gmail.com with your order number and tracking number. We will provide available shipment information and reasonable assistance with the carrier’s claim process.
Rockin Transfers cannot guarantee reimbursement or replacement for packages lost after being accepted by USPS or UPS.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Confirm that the shipping address on your order is correct.
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Check around the delivery location, mailbox, porch and other secure areas.
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Ask household members, neighbors, building staff or your local mail carrier.
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Allow one additional business day because some packages may be scanned before final delivery.
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Contact USPS or UPS to request delivery details.
After completing these steps, contact us if you still need assistance.
Damaged Packages
If a package arrives damaged, photograph the following before discarding any packaging:
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The outside of the package
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The shipping label
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The damaged product
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The interior packaging
Email the photographs, your name and order number to rockindtftransfers@gmail.com within 48 hours of delivery. We will review the issue and provide available information for a carrier claim.
Returned Packages
Packages returned because of an incorrect address, refused delivery, failure to collect the package or another customer-related delivery issue may require an additional shipping payment before being sent again.
Original shipping charges and rush-processing fees are non-refundable unless required by law.
Separate and Combined Orders
Orders placed separately are not guaranteed to be combined. Each order may be processed and shipped independently, and shipping charges may apply to each transaction.
Contact Us
For questions about processing, shipping or tracking, contact:
Rockin Transfers
Email: rockindtftransfers@gmail.com
Phone: 815-320-9632
Address: 14001 W Illinois Hwy, New Lenox, IL 60451, United States
Please allow up to 24 hours for an email response. Messages received during weekends or holidays may be answered on the next business day.