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Refund policy

At Rockin Transfers, every order is prepared with care. Because our transfers are custom-produced, made to order or intended for one-time use, all sales are final. Please review this policy carefully before placing your order.

All Sales Are Final

We do not accept returns, exchanges or refunds for:

  • Custom DTF transfers

  • Uploaded gang sheets

  • Build-your-own gang sheets

  • Sublimation transfers

  • Ready-to-ship transfers

  • Digital or downloadable products

  • Rush processing

  • Artwork-check or design services

  • Products ordered in the wrong size or quantity

Please carefully review your artwork, spelling, dimensions, quantity, product selection and shipping address before completing checkout.

Order Cancellations

Orders cannot be cancelled or changed after they have been submitted. Production may begin shortly after checkout, even if the order has not yet been marked as fulfilled.

Adding products to an existing order may require placing a separate order and paying additional shipping charges.

Incorrect or Defective Items

If you receive an incorrect or defective item, email rockindtftransfers@gmail.com within 48 hours of delivery.

Your message must include:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the packaging and shipping label

  • Any other information requested during our review

We will review the information and determine whether the item qualifies for a replacement. Reporting an issue does not automatically guarantee a refund or replacement.

Do not return any products without receiving approval and return instructions from Rockin Transfers.

Artwork and Customer-Submitted Errors

Rockin Transfers is not responsible for problems contained in customer-supplied artwork, including:

  • Incorrect dimensions

  • Low resolution or pixelation

  • Misspelled words

  • Unwanted backgrounds

  • Stray pixels

  • Incorrect colors

  • Missing design elements

  • Poor image quality

  • Improper gang-sheet placement

  • Artwork uploaded in the wrong orientation

Orders may be printed exactly as submitted. Customers are responsible for reviewing and approving their files before completing checkout.

Color Variations

Printed colors may vary slightly from digital artwork and mockups. Computer and phone screens display colors differently, and printed colors are created by combining inks.

Garment color, fabric composition and heat-press settings may also affect the finished appearance. Reasonable color variations are not considered defects and do not qualify for a return, refund or replacement.

Transfer Application

All transfers must be applied using a suitable heat press and the recommended time, temperature, pressure and peeling instructions.

Rockin Transfers is not responsible for transfers damaged because of:

  • Incorrect heat-press temperature

  • Insufficient or excessive pressure

  • Incorrect pressing time

  • Improper peeling

  • Using a household iron or Cricut-style craft press

  • Applying the transfer to an unsuitable material

  • Failure to follow the provided instructions

Each transfer is designed for one-time application. We strongly recommend testing your equipment and garment before completing a large production run.

Shipping Delays, Loss or Damage

Once an order has been accepted by USPS or UPS, delivery is managed by the shipping carrier. Carrier delays are outside the direct control of Rockin Transfers.

If tracking shows that your package is delayed, lost or damaged, contact the shipping carrier and email us with your order number and tracking information. We will provide available shipment information and reasonable assistance with the carrier’s claim process.

Rockin Transfers is not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer.

Approved Resolutions

When Rockin Transfers confirms that an item was produced incorrectly or that the wrong item was sent, we may provide an appropriate resolution, such as a replacement, store credit or refund, depending on the circumstances.

If a refund is approved, it will be issued to the original payment method. Processing times vary by bank or payment provider.

Contact Us

For questions about this Return and Refund Policy, contact:

Rockin Transfers
Email: rockindtftransfers@gmail.com
Phone: 815-320-9632
Address: 14001 W Illinois Hwy, New Lenox, IL 60451, United States

Please allow up to 24 hours for an email response. Messages received during weekends or holidays may be answered on the next business day.